Dave’s Charm School develops the habits of a person to improve their communications, make wiser decisions, and have a more consistently positive attitude.
Without these soft skills the greatest “hard skills” (technical) professional will fail in costly ways.
Stop having employees offend customers and coworkers.
Instead, learn how to communicate better. Woven throughout all Dave’s Charm School courses is new information, tips and learning exercises for you to develop new communication habits that save time, increase productivity, and improve client satisfaction.
Stop recovering from bad decisions by employees when you are not around.
Instead, teach your people the business fundamentals they need to make better decisions and develop stronger business relationships. They will learn new habits and processes to demonstrate respect, manage time more effectively, and be given more authority to make good decisions on their own.
Stop breeding negative attitudes in your employees.
Instead, train them new habits and processes that promote positivity. Then they can catch themselves when someone triggers negativity, and transform more situations into win-win positive outcomes that are meaningful to them personally and appreciated by your customers.
Network Technology Resources Corporation
“Dave’s Charm School has been key to growing my company and bringing my engineering staff up to a consistent level of customer service.
Before we had engineers that were good at technical tasks and not that good with customer service. Now our engineers treat our customers the way they prefer. (Our millennials especially enjoy the classes.)
We have actually measured the success of using Dave’s Charm School with CSAT scores, and we were blown away with how happy customers are now.”
President & CEO
Alvarez Technology Group
“We were early adopters of David’s ‘soft skills’ training because we saw a huge, unfilled need with our own team of technicians and engineers, and I can say it’s been great.
“We have great folks, highly proficient at troubleshooting and resolving problems, but they had never had formal training on dealing with customers.
“We put them through the Charm School curriculum of video training and they emerged better armed to deal with the sort of customer service challenges (and opportunities!) they face daily.
I couldn’t recommend the courses enough.”
“In a service based business, how you interact with clients is key to continued success. The bookends of a client experience are critically important.
But how many of us have stopped and trained our people exactly how we want it done and then taken the time to give them the skills to execute well?
Dave’s Charm School is an effective tool to empower your staff to consistently deliver that great client feeling you want clients to experience every time.”
“Technical skills are easy. Vendors require them. There are plenty of options to obtain that type of high quality training.
Soft skills is a different story. There used to be nothing for a managed service provider. Lots of generic stuff, and most of it really poor. We wanted something with examples of how to work together in a technology services company.
Dave’s Charm School is the only comprehensive training to develop the soft skills required by our Clients these days.
It not only helps our technical folks, but we do some cross-departmental training to help our people work more effectively together. Topics like No Drama and Communications 101 give you an idea of why our employees enjoy Dave’s Charm School courses. Yours will too.”
“I heard of another MSP who had a tech go onsite to a client. The tech checked in with the receptionist. Did his work on the servers and left. My buddy called one of the partners at the company to ask if they were happy with the service.
The partner replied, ‘Was one of your people here yesterday? I don’t think any of our people saw him.’
One of the reasons this would never happen with our tech team is because Dave’s Charm School helps us train all employees the soft skills side of business.
There are actually courses on meeting (or exceeding) client expectations on remote and onsite service calls. Plus another dozen others. We train existing employees in Charm School and its part of every new employee onboarding plan.”
Managing Director / Partner
“Let me be candid: We use Dave’s Charm School to teach existing and new employees soft skills for one reason:
I don’t have time to put this type of training together. Neither do you.
So when I’ve got employees arguing, I send them back to the No Drama course on conflict and anger management. If I have someone who lacks empathy, I send them to that course. If my millennials are not grasping basic business etiquette (shocked, aren’t you), then a manager works through that course (AGAIN) with them.
The big takeaway for us is Dave’s Charm School starts the conversation with excellent knowledge transfer and learning exercises. Then we take it from there.”
Founder and President
The Fulcrum Group, Inc.
Dave’s done it again with the Charm School learning system. He’s figured out an innovative approach mixing technology and the ability to customize our delivery of his soft skills training for our team. We can use video, audio or customize PPT content and choose desired games or exercises to reinforce with. I glad he invested his time to garner 20+ years of people management and client facing expertise and organized it into great content (one less thing on my to do list).
I know any MSP/IT shop like mine that gets through just a portion of the content will either increase their CSAT scores or identify the personnel that doesn’t match their culture. We are using to help us continue to grow our consultative nature and earn higher rates for younger team members, communicate better and grow as a team. We are a metrics driven firm and find we are always more successful when we remember technology services is all about the people.
What makes one MSP better than another? We all have an ability to work long hours, find solutions for difficult problems, and engineer systems that provide the uptime our clients need. However, we all have trouble with communications. Face it, IT folks are not good at communicating.
Our company is no different, so we use Dave’s Charm School as required training for all technicians. Our people have responded very positively, and when we talk with a potential client we always bring up our industry weakness and discuss what we do to overcome it.
Just recently we hired a senior level tech and he watched close to half of the videos. He came back and said he was overwhelmed with the content and how spot on it was when dealing with techs. He said he found himself doing many of the things that the videos said we should avoid.
In my opinion we all have the knowledge, tools and processes to win over and maintain our clients. However, we don’t always have the soft skills to help win our customers over. These videos really helped our team learn how to speak non-IT lingo. Highly recommended.
President & CEO
“We win new business because the soft skills of our sales AND technical people are better than our competition.
We keep Clients longer because the soft skills of our technical team are better than the competition.
We have better soft skills because we regularly discuss Dave’s Charm School courses.
Please do not buy Dave’s Charm School. I prefer to continue to beat my competition, including you.”
VP Managed/Cloud Solutions
ProTech Systems Group
“ProTech is successful because we focus on talent and technology, not just the latter.
One of our challenges over the years has been developing the soft skills of our people. This is incredibly important to our success, yet we have had to do the heavy lifting of finding and developing content to teach our people more professional behaviors until Dave’s Charm School.
We use Dave’s Charm School on a regular basis with new and existing employees to train business soft skills’ basics, develop communication and relational skills, improve attitudes, and reinforce our standards for providing a consistently positive client experience.
We recommend Dave’s Charm School as a very cost-effective way to make certain the soft skills of your people match or exceed their “hard” skills in technical, sales, or operational areas.”
Soft skills are how you act rather than what you know. Examples of “soft skills” are attitude, manners, collaboration, problem solving, conflict resolution, documentation, time management, and communication.
The world has changed.
Strong soft skills are now a requirement for highly profitable companies, not an option.
Unfortunately, most of your attention when hiring is a job candidates’ technical skills; and with existing employees,
the focus of professional development is only to increase technical skills. This is a big mistake.
The truth is, these “soft skills” are just as crucial to business success as the more recognized technical, or “hard” skills.
listed soft skills
as their top concern about job applicants…
… twice the level of the second highest category, technical skills.
Employers are more concerned about weak soft skills
than low technical skills.
The primary cause of customer complaints and employee issues
is not technical skills.
When your people perform poorly, it is because they lack soft skills.
Your employees might be strong technicians, sales, or operations people, but they fail when their behaviors could be better.
Their mistakes damage client relationships, lower productivity, motivate good employees to quit, and often costs $10,000 or more per incident!
Your company can only provide a consistently positive client experience if your employees are fully trained to develop a balance of soft and hard skills. Both types of skills need to be developed continuously.
Dave’s Charm School gives you a low-cost opportunity to avoid unnecessary expenses to your business due to weak and/or inconsistent employee soft skills.
The bottom line is every one of your employees needs to improve their soft skills if you want your company to be its best.
say that soft skills are just as important as hard skills
Dave’s Charm School teaches 14 essential behavioral skills your team needs to know to improve professionalism, work better together, and increase customer satisfaction.
These 14 courses are a result of twelve years’ of work developing the soft skills of hundreds of I.T. help desk and field engineer employees and managers, plus other employees in their companies. Each course is designed specifically for employees working for technology entrepreneurs and managed service providers.
You pay thousands of dollars for technical and sales certifications,
and/or for your people to attend industry events…
but then your people offend or upset customers.
Why wait for another angry client when soft skills training specifically for technology services companies is now available for a low monthly subscription?
You choose what you want your organization, a single team, or an individual employee to learn. You can prioritize the sequence of learning to improve weak soft skills, or build upon natural strengths. You get to apply hundreds of new insights to develop powerful, new career-building skills and habits within your organization.
All courses and lessons are pre-recorded, and exams available at any time. You can watch a video as a team and discuss how best to apply what was learned as a group. Then each individual can go straight to an exam. Or you can apply learning assignments individually with due dates and track their progress for the lifetime of your membership.
Exams are organized by lesson per course. This enables your people to learn specific skills and consider how to apply them, before applying recommended processes to develop better habits.
Whether individuals are developing their soft skills on their own or as a group, students may take exams at any time. This testing is important because you want to know they learned something that can improve their career and your organization. A score of 80% is required to pass any lesson.
Dave’s Charm School is comprehensive training to develop people in three areas critical to every employee’s success:
Communications, Decisions, and Attitude.
Each course can train an entire team or 1:1 with individuals, from entry level to seasoned professionals.